New ambassador service this summer on Edgware Road

Members may be interested to read of the new ambassador service being launched by Marble Arch London (this is the newly formed Marble Arch BID, equivalent to the Paddington BID which has been active in the Paddington area for some years).

The ambassadors will be provided by Marble Arch London and will work with the police, TfL and Westminster City Council to report environmental issues, assist with way-finding, support homeless people off the streets and manage back anti-social behaviour such as aggressive, organised begging.

You can read more about this and other Marble Arch London initiatives at their website here.

BT number to report dirty phone boxes

At our pub evening last week, Jonathan Rowing of Westminster City Council let us know that there is a number to call to report dirty, damaged or defaced phone kiosks to BT.

The number is 0800 661 610 (option 1).

Here is the recommended information to provide:

  • clear location details (street location; ideally the phone number of the kiosk but this is not essential)
  • clear descriptions of the problems in the kiosk (broken windows, graffiti, waste or hazards, defective equipment, or excessive carding)

We need to remember not to over-report problems, in order to retain credibility (avoid “crying wolf”). Please also remember that this number only applies to kiosks owned by BT, and not New World Spectrum or Infocus. The HPEA will research these other companies to see whether equivalent arrangements exist.

Please give your feedback – have you called this number? Did BT come and clean the kiosk, and if so, how soon? Email thehpea@yahoo.co.uk.