At our pub evening last week, Jonathan Rowing of Westminster City Council let us know that there is a number to call to report dirty, damaged or defaced phone kiosks to BT.
The number is 0800 661 610 (option 1).
Here is the recommended information to provide:
- clear location details (street location; ideally the phone number of the kiosk but this is not essential)
- clear descriptions of the problems in the kiosk (broken windows, graffiti, waste or hazards, defective equipment, or excessive carding)
We need to remember not to over-report problems, in order to retain credibility (avoid “crying wolf”). Please also remember that this number only applies to kiosks owned by BT, and not New World Spectrum or Infocus. The HPEA will research these other companies to see whether equivalent arrangements exist.
Please give your feedback – have you called this number? Did BT come and clean the kiosk, and if so, how soon? Email email@example.com.